MAS Rant

Dear Malaysia Airlines/MAS,

Your customer service sucks. Here's the story.

I purchased 2 ticket for a return flight on the 18 April 2012 from JHB to KUL through your website two days before the flight. The total costs was RM 390 per person, with the going flight costing RM 79 pre-whatever extra charges there are. It was cheap. I got the confirmation email and printed a copy for reference.

Come take-off day, I checked in at your counter in Senai Airport and was told that my payment did not go through. Now I had no ticket. The flight was MH 1038. I was then referred to your ticketing counter to check if there was some mistake somewhere. Fine.

I went to the counter, the woman there was kind enough to check. Then she told me that my payment indeed did not go through and I had to purchase another ticket, which costs RM 401 one-way. After much arguing with her who rudely repeated her statement that there was nothing she nor I could do except purchase the new ticket, I asked her that if I found out that the original ticket was paid for, could I get a refund for this ticket. She said no. They can refund the earlier-booked flight instead. Balls.

Now, this was a work-related trip so I had no choice but to buy the (a lot) more expensive ticket. Also, I might have to buy another one later costing about the same for the return flight. This complaint was typed on the flight.

I would like to share this as a cautionary tale to other travellers who are booking their services. Use another airline instead. I heard Singapore Airlines has excellent service.

To MAS, please do something about this issue. Or else.

Also, it was not like the flight was full. There were many empty seats.

#MalaysianHospitalityMyAss

Sincerely,
Yong Jia Yaik